Shipping policy
Thank you for shopping with Vyellea.
We aim to process and dispatch all orders as quickly as possible. Please review the information below regarding shipping and delivery.
Processing Times
Orders are typically processed within 1-3 business days after payment has been received and verified. Delivery times begin once an order has been dispatched.
Orders are not processed, shipped or delivered on weekends or public holidays.
During periods of high order volume, processing times may be slightly longer.
Delivery Times
South Africa
Standard Shipping
- 3-7 business days
- Free on orders over R699
- R99 shipping fee for orders below R699
Delivery times are estimates and may vary depending on your location and courier operations.
Order Tracking
Where available, tracking information will be provided once your order has been dispatched.
Please allow up to 48 hours for tracking information to become active.
Delays
While we strive to meet all estimated delivery times, delays may occasionally occur due to circumstances beyond our control, including:
- Courier delays
- Public holidays
- Severe weather conditions
- High shipping volumes
- Incorrect delivery information provided by the customer
Vyellea is not liable for delays caused by third-party courier services.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
If an incorrect address is provided, additional shipping charges may apply for reshipment.
Lost or Damaged Packages
If your order arrives damaged or appears to be lost in transit, please contact us within 7 days of the expected delivery date at:
We will work with the courier to investigate and assist where possible.
International Shipping
At this time, Vyellea primarily ships within South Africa.
International shipping may be available on selected orders and destinations. Delivery times and costs vary by location. Customers are responsible for any customs duties, taxes or import fees that may apply.
Contact Us
If you have any questions regarding shipping, please contact:
Vyellea
Email: hello.vyellea@gmail.com